For the 18th year, Logistics Management (LM) readers have chosen Allied Van Lines as exceptional in both Household Goods and High-Value Products based on five categories: On-time Performance, Value, Information Technology, Customer Service, Equipment and Operations.
Allied's statistical scores exceeded the industry average in all five categories, and had the highest score of any carrier in the categories of: Value, Information Technology and Equipment and Operations.
LM magazine is the premier provider of current trend information to logistics and supply chain professionals. Each year, magazine readers are surveyed on their satisfaction with industry leaders. This survey is considered the most important measure of customer satisfaction and performance excellence in the industry.
LM’s editorial staff says, “When you consider the operating environment in which carriers had to operate over the past 12 months, the editorial staff agrees that securing reader faith and walking away with a Quest for Quality Award in 2011 is nothing less than a monumental achievement. The recovery from the Great Recession has proven to be more elusive and prolonged than any other in our history, and the slow growth presented another period of unprecedented challenges for carriers, service providers, and the shippers who put these companies to work-placing even more strain on the vital shipper/carrier relationship."
John Ainlay, Vice President & General Manager, Allied Special Products says, "Allied Special Products is again honored to receive this prestigious voice of the customer recognition. Time and again it has been proven out that Allied has the very best high-value products transportation and distribution system in the country, but it's most meaningful when the marketplace independently validates what we believe to be true."